DALLAS---Feb. 3, 1999--Lucent Technologies today announced
that Carnival(R) Cruise Lines has installed Lucent's CentreVu(R) Advocate for
its call center operations, making it the latest business to adopt Lucent's
breakthrough expert system software.

CentreVu Advocate, announced by Lucent one year ago at Call Center '98, is
revolutionizing customer care by eliminating the traditional "first-in,
first-out" approach of queuing callers for the most idle call center agent.
Instead, CentreVu Advocate uses predictive algorithms to match the skills and
occupancy of the agents with the needs of the callers, regardless of their
position in queue.

Carnival Cruise Lines, the world's largest cruise line based on passengers
carried, has installed CentreVu Advocate to help ensure top-flight customer
service at its call centers in its Miami, Fla. headquarters and in Colorado
Springs, Colo.

One challenge the cruise line has had is handling reservation calls
seamlessly during its peak calling period of January to March each year, when
calling volumes often double, according to Ken Eberhardt, Carnival Cruise
Line's director of Information Systems and Telecommunications Services.

"Our call centers are the lifeblood of our business because that's where our
commitment to serving customers begins," Eberhardt said. "In the past, we had
to use personnel from other departments full-time to help customer service
with peak calling periods. CentreVu Advocate's unmatched ability to find the
person with the best skills to handle a call lets us deploy our resources more
wisely. Now other departments don't have to dedicate all their time to
supporting customer service. Their folks can fill in on an as-needed basis.

"At the same time, CentreVu Advocate is helping us answer calls faster, and
call abandon rates are decreasing," Eberhardt added.

The Home Shopping Network is another business that relies on providing
exceptional customer service. The electronic retailing pioneer is using
CentreVu Advocate to handle consumers across the United States calling to
order products.

"CentreVu Advocate is the best product in the market right now for routing
calls to agents," said Rod White, vice president of Telecommunications, Home
Shopping Network. "It has tremendous intelligence and flexibility in getting
the right call to the right agent, and we highly value the ability it gives us
to minimize call waiting times."

Lucent said that more than 20,000 customer care agents across the United
States are serving customers with the help of CentreVu Advocate. Since it
became generally available in July 1998, more than 75 call center sites across
the U.S. have installed the technology with sixty additional sites to be added
by the end of February 1999. Thirty more companies have contracts to implement
CentreVu Advocate by mid-1999.

"One year after it was initially announced, CentreVu Advocate continues to
be a strong differentiator for Lucent," said Sheila McGee-Smith, director,
Call Center and Operator Services, for The PELORUS Group, a New Jersey-based
telecommunications market research and consulting group. "The before-and-after
results of the Fortune 500 companies that have implemented Advocate
significantly strengthen Lucent's case."

CentreVu Advocate has received significant industry recognition. Most
recently, it received 1998 Product of the Year awards from Call Center
Magazine and CTI Magazine. CentreVu Advocate's software capabilities are the
basis for seven current and pending patents at Lucent's Bell Labs.

A report on the U.S. call center market recently issued by the PELORUS
Group, a telecommunications market research and consulting firm, named Lucent
Technologies the market leader in both revenue and agent positions.

Lucent Technologies, headquartered in Murray Hill, N.J., designs, builds and
delivers a wide range of public and private networks, communications systems
and software, data networking systems, business telephone systems and
microelectronics components. Bell Labs is the research and development arm of
the company. More information about Lucent Technologies is available at its
web site at
http://www.lucent.com.