PLEASANTON, Calif., Jan. 14, 2002 -- Documentum (Nasdaq: DCTM), the leading provider of enterprise content management, today announced the appointment of Tony Kolish as vice president, worldwide customer service. Kolish is responsible for providing a set of technical and customer care services that accelerate customer adoption of Documentum technology. The appointment of Kolish reflects Documentum's ongoing commitment to ensuring that customers -- regardless of location -- consistently receive the best possible service and support.

Kolish's duties include expanding and improving technical support services, maintaining a high level of responsiveness and customer satisfaction, coordinating with other customer-facing organizations within the company and aggressively promoting development and use of Web-based self-service applications.

"Documentum's enterprise content management platform is an integral part of the infrastructure for 1300 of the Global 2000," said Dave De Walt, president and chief executive officer of Documentum. "Our customers demand a rapid return on their investment and Documentum's vision is to provide it through award winning technology and superior customer service. Tony has the experience to raise our world-class customer service organization to a higher level, helping our customers accelerate the return on their Documentum ECM investment."

Kolish joined Documentum after serving as vice president of services and business development for Massachusetts-based Idiom, Inc., which specializes in simplifying the deployment and maintenance of multi-lingual Web sites. At Idiom, Tony established the company's professional service and technical support organization, developed its customer implementation methodology and implemented financial and operational management systems.

Prior to Idiom, as the senior vice president of services at Segue Software, Tony was part of an executive team that repositioned the company as an e-business infrastructure provider, dramatically improved customer satisfaction and grew revenue from $27 million to $58 million in three years. He also launched new service offerings to companies such as Royal Caribbean Cruise Line, Fidelity Investments, Merrill Lynch, NSCC, AOL, T. Rowe Price, eBay, Network Associates and Intel.

Tony's broad experience also includes management positions with Fidelity Investments, Softbridge (now part of Teradyne), and Applied Expert Systems. Tony was graduated cum laude with a Bachelor of Arts from the University of Massachusetts at Amherst.

About Documentum

Documentum is the industry's leading enterprise content management provider, automating the production, exchange and personalization of all types of content, making it easier for the Global 2000 to gain competitive advantage by connecting employees, business partners and customers, worldwide. Built on an Internet-scale, XML-enabled and standards-compliant platform, Documentum products manage Web content, power portals, enable collaborative commerce, and solve regulatory content challenges. Over 300 partners across all major industries, including high tech, pharmaceutical, healthcare, consulting services, government, manufacturing, financial services, automotive, retail, and consumer goods, build and implement specialized applications using Documentum's content management infrastructure. For more information, visit Documentum on the Web at www.documentum.com.

NOTE: Documentum and the Documentum logo are trademarks or registered trademarks of Documentum, Inc. in the US and throughout the world. All other company and product names are used for identification purposes only and may be trademarks of their respective owners. Documentum cannot guarantee completion of any future products or product features mentioned in this document, and no reliance should be placed on their availability. Printed in the U.S.A.

In addition to historical information contained herein, this news release contains forward-looking statements that involve risks and uncertainties. The company's future actual results could differ materially from the forward-looking statements discussed herein. Factors that could cause or contribute to such differences include, but are not limited to, those discussed from time to time in the company's public reports filed with the Securities and Exchange Commission, such as those under "Risk Factors" included in the company's annual report on Form 10-K for the fiscal year ended December 31, 2000 and the company's quarterly report on Form 10-Q for the quarter ended September 30, 2001, as well as the company's other public reports filed with the Securities and Exchange Commission. The company undertakes no obligation to update or revise these forward-looking statements.